VAT Refund for Tourists

How to reclaim Taxes:

• if you are an Tourist customer, present your Valid Passport & Tourist visa to our iSTYLE stores at the time of purchase / order collection.
• You will receive a Tax Invoice with Tax-Free Tag (Sticker) from iSTYLE Store, Make sure the invoice name and your passport name is matching. you need to keep Tax invoice and tax-free tag and present it if required.
• At the time of departure from the UAE, you may initiate validation of your tax-free transactions by scanning your passport or GGC national ID card at the following locations: a. Planet's self-service kiosks located at exit points. b. Planet's self-service kiosks located at leading shopping malls or hotels (to use self-service kiosks located at leading shopping malls and hotels, an online valid boarding pass where your flight is departing within 24 hours is required to initiate the validation process). c. Planet’s tax-free manned validation desks located at UAE's exit points (airports, land borders and sea ports if you are departing within 6 hours).
• Your purchased goods may require inspection by Planet staff which can only be done at Planet's Validation desk located at UAE's exit points.
• If inspection is required, please present the tax-free tag(s), original iSTYLE tax invoice(s) and purchased goods from iSTYLE at Planet’s validation desks located at UAE's exit points when you are leaving the country.
• Upon successful validation of your transactions, select your preferred refund payment method (Credit Card or Cash).
• In case if you choose the cash refund, make sure to visit the cash partner (participating currency exchange offices in the Tourist Refund Scheme) after the immigration desk.

Procedures and Steps:

• Original valid passport or GGC national ID card (based on the requirements to enter the UAE) – Copies are not accepted.
• Original tax invoices with the tax refund tag affixed to it. Your name on the receipt should match your name as per your travel document(passport). *
• Purchased goods (please present your purchased goods to Planet staff located at Planet's manned validation desks before you check in your luggage).
• Valid ticket or confirmed booking evidencing your departure from the UAE (in cases of departure through air or sea borders).
• Online boarding pass if using kiosks located at shopping malls or hotels (departure must be within 24 hours).

T&C:

* VAT refund is valid for only in-store purchase and Online Orders with Store pickup
* VAT Refund is not valid for online order with home delivery