- Business Solutions & Services
- Mac does that
- AppleCare for Enterprise
Keep your business moving with AppleCare for Enterprise
AppleCare for Enterprise includes flexible service options, onsite hardware service, and next-business-day device replacement great for middle businesses, or large educational institutions. AppleCare for Enterprise is 2, 3 and 4 years licenses agreement. Each agreement requires a minimum corporate owned 50 devices within the first 12 months.
IT department-level coverage
Customers get IT department–level support via phone or email for Apple deployment programs, hardware, software, mobile device management (MDM), Active Directory, and cross-platform integration. It’s great for IT departments new to troubleshooting macOS, iOS, or iPadOS.
Technical support for employees
Employees get 24/7 technical support over the phone with Apple hardware, Apple-branded software, and personal accounts or settings. This helps reduce the load on the customer’s internal help desks, especially if they’re unfamiliar with macOS, iOS, or iPadOS.
Onsite hardware service
Where available, Apple provides service , using only genuine Apple parts, provide onsite hardware service within the next business day—helping reduce downtime. Onsite hardware service coverage is available for 2, 3 and 4 years licenses from the hardware purchase date.
Additional device repair and replacement
Up to 4% of Mac computers can be repaired or up to 10% of iPhone or iPad devices can be replaced for any reason, including accidental damage. Apple repairs or replaces devices as soon as the next business day— essential for customers who don’t have a device replacement process or who need to offset accidental damage costs.