macCare
General information
Each MacCare (and its services) are associated with a single device.
It will be activated and related only to the serial number of the device which is associated with the service.
Maccare can be acquired after the purchase of the device in its first year. In this case, the coverage will be linked to the billing date of the device, not the billing date of Maccare.

The Maccare pack includes the following product and services:
Limited warranty extension up to 2 years
Technical remote assistance (for 2 years)
Device protection with free Mac case
Theft or loss assistance (for 2 years)
Software diagnosis
Free workshop

The activation of the services included in Maccare will be made from the same day of your billing.
The customer has the right to get a total refund of the MacCare within 14 days of their purchase. In case of return, the customer must return in perfect condition, without discrediting and not having used any of the product or services included (the free case is unopened).

The services included in Maccare are sold and provided by iSTYLE Computers LLC.

Warranty Extension
Limited warranty extension does not cover physical damage. If during the coverage period, you submit a valid claim in which iSTYLE is notified that
(i) the Covered Equipment has a defect in materials, iSTYLE will choose to (a) repair the defect at no cost using new or equivalent new parts in both performance and reliability.

What is not covered?
(i) The accessories included in the original packaging with the purchase of the computer
(ii) The installation, removal or disposal of Covered Equipment, or the delivery of other equipment during the repair of Covered Equipment;
(iii) Damage caused by: (a) a product other than the Covered Equipment; (b) accident, misuse, misuse, neglect, contact with liquids, fire, earthquakes or any other external cause; (c) the use of the Covered Equipment for purposes other than those permitted or intended in accordance with the manufacturer's instructions in the user manual, in the technical specifications or in any other published instructions on the Covered Equipment; or (d) a service (including updates and extensions) performed by a person who is not an Apple representative or an authorized Apple Service Provider;

Technical remote assistance
During the Coverage Period, iSTYLE will provide you with an access to call one of our store numbers found on our website istyle.ae/store-location-uae from Sunday to Saturday from 10:00 a.m. to 10:00 p.m.

Technical support includes troubleshooting, interpretation of system error messages, and the process to determine if a hardware repair is necessary. iSTYLE will provide support for the current software version at that time and the previous main version. For the purposes of this section, “main version” means a significant version of software that Apple has marketed with a numerical format of type “1.0” or “2.0” and is not in the Beta or pre-release format.

In order to provide the remote connection service, an internet connection and the download of software provided by iSTYLE on the Covered Equipment will be necessary. It is possible that for reasons other than ISTYLE, such as the speed or status of the internet connection itself, the service could not be satisfactorily resolved. In these cases, the service will be provided by telephone.

What is not covered?
(i) The modification or use of the Covered Equipment, the Mac OS for purposes other than those permitted or intended as indicated by the manufacturer in the user manual, in the technical specifications or in any other instructions published on the Covered Equipment ;
(ii) Third-party products, their effect or their interaction with the Covered Equipment, Mac OS, Mac OS Server or Consumer Software;

iii) Mac OS software for servers, except if the graphical user interface on a Mac is used for problems related to server administration and Mac OS Server network management;
(iv) Mac OS software, any Apple-branded software called "beta", "prerelease" (preliminary or pre-release version) or "preview" (previous version) or similarly labeled software;
(v) Third-party web browsers, email applications and software from Internet providers, or the necessary Mac OS settings for use;
or
(vi) Damage or loss of any software or data contained or stored in the Covered Equipment. This Plan does not cover the recovery or reinstallation of software programs or user data.

Assistance for theft or loss
Assistance for theft or loss of the device is a telephone service that is offered by calling one of our store numbers found on our website istyle.ae/store-location-uae from Sunday to Saturday from 10:00 a.m. to 10:00 p.m.
In order to perform the services included in the assistance for theft or loss, it is strictly necessary that the iCloud account be previously linked and configured with your device and “Find my Mac” option is turned on. In the same way that to access the location service of your Mac must be activated. The customer must be aware of their ID and password to proceed to provide this service.

In case of theft or loss of your device, as long as it is on, with Internet connection and location activated; It will be possible to locate your Mac. In the event that your device is turned off or out of coverage, you will be offered the last location in which it was active.

Whether your device is switched on or not, this service can block your device by activating the “Lost mode”, showing on the terminal screen the message you want, followed by a trusted phone that can be called in case the device is Found by a third person. If your Mac is turned off or out of coverage, it can also be locked; notifying the client via email of the recent activation of their equipment and their respective location.

For security reasons, in the event that the client requests the irreversible deletion of the data from their computer, the procedure to be followed will be carried out by the client, owner of the device, with the help of the help desk, from his own computer, and continuing the steps that the system will request to proceed with the deletion of your device.

Software diagnosis
In case the customer has issues with Mac performance, one of our Apple Experts will make a software diagnosis and also troubleshooting if needed. The software diagnosis does not cover any hardware check and troubleshooting. Software installation support is only available if the customer has the official license of the application.

Free workshop
With every Mac purchase, the customer will be eligible to use 3 one-to-one sessions of 2 hours at your neareast iSTYLE in UAE. Customer has to book an appointment ahead of time onthe website (https://istyle.ae/istyle-workshops) or at an iSTYLE branch. We will send you a confirmation from our Apple Experts.