Yes. You can trade-in multiple devices in-store. For online purchases, you can trade-in only one device.

We recommend backing up your device before submitting it for hardware repair to keep your personal data safe, as data may be lost during the service process.

Yes, we use 100% genuine Apple parts for repairs at our Apple Authorized Service Centres in the UAE.

Yes, all product prices displayed on the iSTYLE UAE website are inclusive of VAT.

Yes, iSTYLE stores are open during Friday prayers and UAE public holidays. For the latest opening hours, please visit our Stores page.

Yes. Eligible MacBook models are included in the iSTYLE UAE education pricing programme. Visit the Educational Discount page to view eligible MacBook models and purchase options. Education pricing is available to eligible university/college students and teachers aged 18+ with a valid UAE student or teacher ID.

Yes, iSTYLE offers physical Gift Cards, available for purchase in-store.

Yes, standard deliveries are available on weekends and public holidays.

Yes, our in-store workshops and product demonstrations are free to attend.

Yes. The latest Apple Watch models are available on the iSTYLE UAE website, subject to current stock.Open the Watch section on the iSTYLE UAE website and select View all Apple Watch to see the latest available models, sizes, colours, GPS or GPS + Cellular options, and current prices.

Tabby Pay in 4 has no interest or fees at iSTYLE UAE. For Tabby plans with 6–12 payments, a service or processing fee may apply, with the exact amount shown before purchase confirmation.

Tamara Pay in 3 has no processing fee at iSTYLE UAE. For Tamara plans with 4-12 payments, a service fee may apply, with the exact amount shown before purchase confirmation.

Yes. Apple-branded and third-party accessories can be returned or exchanged within 7 days of purchase or delivery if they are unopened, unused, undamaged, and in their original sealed packaging. Defective accessories will be handled according to the applicable warranty process.

Yes. A business can purchase Apple products through the iSTYLE UAE website after creating and verifying a business account under business account segment.

To get started:

1.On the iSTYLE UAE website, go to Business and select iSTYLE for Business.
2.Click Get in touch to register a business account and submit the required company documents and contact details.
3.On the same iSTYLE for Business page, scroll to the bottom and submit the Business Inquiry form.
4.The iSTYLE B2B Sales team will contact you regarding your enquiry.
5.Once the business account is verified by the B2B team, business pricing for eligible iSTYLE products will be visible directly on the website.

You can then purchase products online using the verified business account. For bulk quantities, MDM Solution, any kind of support you can send direct email to b2b@istyle.ae

Yes. Businesses can purchase Apple devices and business solutions from iSTYLE UAE.
For product enquiries, bulk quantities, MDM solutions, or other business requirements, contact the iSTYLE B2B team at b2b@istyle.ae or submit the Business Inquiry form under Business > iSTYLE for Business on the iSTYLE UAE website.

If you want to purchase directly through the iSTYLE UAE website with business pricing, you can create a business account by selecting "Get in touch" on the iSTYLE for Business page. Once the account is verified by the B2B team, eligible business pricing will be visible on the website and you can purchase using the verified business account.

Yes. On the iSTYLE UAE website, open Business and select iSTYLE for Business. Scroll to the Business Inquiries section and complete the form with your first name, last name, email address, phone number, company name and Apple product quotation requirements in the message field. Submit the form, and an Apple Expert from the iSTYLE B2B team will contact you shortly to assist with your business quotation.

Yes, our iSTYLE experts can assist with data transfer from a Windows PC to a Mac for an additional service fee.

No. Customized or build-to-order (CTO) Mac products cannot be changed, modified, cancelled, returned, or exchanged once the order has been placed.

Yes. Open the MacBook product page on the iSTYLE UAE website and select English under Keyboard Language, if available for that model and configuration, then add the product to your cart.

Yes, AppleCare+ can be purchased and activated in-store within 60 days of buying a new Apple device and is available only for eligible TDRA-approved UAE versions.

Yes, you can buy AppleCare+ from any iSTYLE store across the UAE within 60 days of purchase, even if your Apple device was bought from another retailer, provided it is an eligible TDRA-approved UAE version. Please bring the device and original purchase receipt for an in-store inspection. AppleCare+ can be activated once the device passes the inspection.

Yes. iSTYLE UAE offers up to 24-month installment plans on eligible product purchases made with participating bank credit cards. Available tenures, minimum purchase amounts, fees, and activation methods vary by bank and card. Visit the Installment Plans page for the latest offers and eligible banks.

Yes. Add your preferred Apple product to the cart, proceed to checkout, and select Tabby as your payment method. You'll be redirected to Tabby to choose an available payment plan and complete your purchase.

Yes. Add your preferred Apple product to the cart, proceed to checkout, and select Tamara as your payment method. You'll be redirected to Tamara to choose an available payment plan and complete your purchase.

Yes, you can cancel your pre-order before it is shipped. To request a cancellation, please contact us by phone, email, or WhatsApp.

Yes, as long as your order has not been shipped. Contact the iSTYLE UAE customer-service team as soon as possible and share your order number and preferred Store Pickup location. You can contact iSTYLE UAE customer support via WhatsApp, phone, or email.

The team will check whether the selected store can fulfil the order and guide you on the next steps. Once the order has been shipped, it cannot be changed from home delivery to Store Pickup.

Yes. Contact the iSTYLE UAE customer-service team to request the change. You can contact iSTYLE UAE customer support via WhatsApp, phone, or email

To change the delivery address:
Share your order number and the new delivery address. The address can only be changed if the order has not yet been shipped.

If someone else will receive or collect the order:
The recipient must present their own Emirates ID and a copy of the purchaser’s Emirates ID.

Yes. Select Store Pickup at checkout and choose your preferred iSTYLE store. You can visit the store anytime after 60 minutes during it's operating hours to collect your order. Please collect your order within 7 days and bring a valid Emirates ID, passport copy, or driving licence.

Yes. You can collect your iSTYLE order within 7 days after placing the order. Your Store Pickup order is usually ready within 60 minutes. After 60 minutes, you can visit the selected iSTYLE store directly during its operating hours; you do not need to wait for an email or phone confirmation. Please make sure to collect the order within 7 days.

Yes. Select Store Pickup at checkout and choose your preferred iSTYLE store. You can visit the selected store anytime after 60 minutes to collect your order. Collect the order within 7 days and bring a valid Emirates ID, passport copy or driving licence. The order may be cancelled if it is not collected within the allowed period.

Yes, you can receive cash for your trade-in device through the home-pickup option, once the device is inspected and you accept the final value. For store drop-off, the standard option is an iSTYLE voucher or store credit to use toward a purchase.

Yes, you can split your payment between cash and a credit card at any iSTYLE store across the UAE.

Pre-ordered devices will be delivered based on the estimated delivery timeline and are not available for in-store pickup on launch day. Alternatively, you can purchase the device directly from an iSTYLE store, subject to availability.

Yes. You can purchase Microsoft 365 for Mac through the iSTYLE UAE website or at an iSTYLE store. Search for Microsoft 365 on the website to view available Personal, Family, and Business plans.

Yes, eligible online purchases can be returned or exchanged at an iSTYLE store within 7 days of delivery. The product must be unopened, unused, undamaged, and in its original sealed packaging. Please bring your proof of purchase or order details. Refunds will be processed through the original payment method.

No. Apple products can only be returned or exchanged within 7 days of purchase or delivery if they are unopened and in their original sealed packaging. Opened or used products are not eligible for a return or exchange.

We can try to accommodate your preferred delivery date or time. Please contact our customer service team by phone, email, or WhatsApp with your request. Standard delivery across the UAE takes 1–3 days, and a 4-hour express delivery option is also available within Dubai.

Yes, you can split your payment across multiple credit cards when shopping at any iSTYLE store across the UAE. If you prefer a bank installment plan, please visit our Installments page to check participating banks, available payment periods, minimum purchase requirements, processing fees, and other applicable terms.

Yes, you can trade-in a device with a cracked screen or damaged body. The damage may affect its final trade-in value. Please check the Trade-in page to confirm your device’s eligibility and get an estimated value.

Yes. iSTYLE UAE can assist with reinstalling macOS on your MacBook through its Apple Authorized Service Centers.Visit the iSTYLE UAE website and go to Services > Apple Authorized Service Center. Choose the service centre you want to visit to view its location, opening hours, phone number, and directions.At the service centre, the team will assess your MacBook and provide the appropriate software support.

Yes. iSTYLE UAE can help with AirPods audio or hardware issues through its Apple Authorized Service Centers.Visit the iSTYLE UAE website and go to Services > Apple Authorized Service Center. Choose the service centre you want to visit to view its location, opening hours, phone number, and directions.AirPods are not repaired. The service team will assess the AirPods and, if they are covered under warranty, confirm whether a replacement is available.

Yes. Open the product page and select Notify Me when the product is out of stock. Enter your email address, and you will receive a notification when the product becomes available again.

Yes, iSTYLE can service and repair eligible Apple devices even if they were not originally purchased from an iSTYLE store.

You’ll need an iSTYLE account to place an online order, which also allows you to track your order status easily.

Yes. You can trade-in your old Apple device through iSTYLE UAE.

First, visit the Trade-in section on the iSTYLE UAE website to get an estimated value for your device. You can then choose between:

Home Pickup:
Schedule a free home pickup. An iSTYLE trade-in consultant will visit your home, inspect the device, and confirm its value. If you accept the value, you will receive instant cash.

Store Drop-off:
Schedule a store drop-off and take your old device to an iSTYLE store. The iSTYLE team will inspect the device and confirm its value. You can then use the value to purchase a new Apple device in the store or receive an iSTYLE voucher for a future purchase.

Yes. You can trade-in an eligible iPhone through iSTYLE UAE when purchasing a new device.Visit the iSTYLE UAE website, open Services, and select Trade-in to get an estimated value for your iPhone. You can then choose Home Pickup or Store Drop-off. The final trade-in value is confirmed after the device is inspected and depends on the model and condition.

No, iSTYLE UAE Gift Cards can only be used at iSTYLE locations in the UAE.

Yes, Apple Pay is available as a payment option for online purchases on the iSTYLE UAE website.

Your online account does not currently provide access to your offline or in-store purchase history.

Yes. Your iSTYLE order can be delivered on the same day through Express Delivery, subject to eligibility.
To qualify for same-day Express Delivery:

1. Place your order between 9:30 AM and 5:30 PM, Monday to Saturday.
2. Express Delivery is available only in Dubai and only to specific eligible locations.
3. All items in your cart must be eligible for Express Delivery.
4. Eligible orders are delivered within 4 hours.
5. Express Delivery costs AED 30.
6. To check whether your address falls within the Express Delivery area, visit Coverage Map.

A valid Emirates ID, passport, or driving licence must be presented to the courier upon delivery.
Delivery times may be affected by weather conditions, road closures, traffic, public holidays, or other unforeseen circumstances.

Yes, our service centres can inspect water-damaged MacBooks, identify the affected components, and replace defective parts where applicable.

You can visit an iSTYLE Apple Authorized Service Centre without an appointment during working hours. However, we recommend booking an appointment in advance to avoid waiting and ensure a smoother visit. Walk-ins are also welcome.

Yes, we recommend backing up all your data before trading in your device. You should also erase all personal data and turn off "Find My" before handing over the device.

No, iSTYLE Gift Cards do not have an expiration date.

Cash on Delivery (COD) is not available for online orders at iSTYLE.

We require a physical address and a government-approved ID to verify the customer’s details. PO Box addresses are not currently supported.

We currently deliver Apple products only within the UAE and do not offer international shipping.

Yes, iSTYLE UAE offers training and workshop sessions to help customers get more from their Apple devices. You can check upcoming sessions on the Workshops page of our website or via our Instagram.

Yes, iSTYLE UAE participates in major seasonal and promotional sales.

Yes, full payment is required when placing a pre-order.

Yes, we deliver across all Emirates in the UAE, including remote areas. Delivery to remote areas may take longer than the standard delivery timeline.

Yes, AppleCare+ covers accidental damage, including cracked screens and liquid damage, subject to the applicable service fee and AppleCare+ terms and conditions.

No, iSTYLE currently does not offer premium at-home setup or technical support services.

No, iSTYLE does not provide temporary loaner devices while your device is being repaired.

Yes. iSTYLE UAE offers 0% installment plans on eligible purchases made with participating bank credit cards. Available installment periods, minimum purchase amounts, processing fees, and activation methods vary by bank and eligible card. Depending on the bank, installment periods can include 3, 6, 9, 12, 18, or 24 months.Visit the Installment Payment Plans page on the iSTYLE UAE website to check the participating banks, available tenures, minimum purchase requirements, processing fees, and instructions for activating the installment plan.

Yes. iSTYLE UAE offers Express Delivery for eligible orders only in Dubai and only to specific eligible locations.
To qualify for Express Delivery:

1. Place your order between 9:30 AM and 5:30 PM, Monday to Saturday.
2. All items in your cart must be eligible for Express Delivery.
3. Eligible orders are delivered within 4 hours.
4. Express Delivery costs AED 30.
5. The delivery address must be within an eligible location in Dubai.
6. To check whether your address falls within the Express Delivery area, open the Coverage Map and select Dubai 4hrs.

A valid Emirates ID, passport, or driving licence must be presented to the courier upon delivery.
Delivery times may be affected by weather conditions, road closures, traffic, public holidays, or other unforeseen circumstances.

Yes. iSTYLE UAE provides service for iPad models through its Apple Authorized Service Centers.To get help with your iPad, visit the iSTYLE UAE website and go to Services > Apple Authorized Service Center. Choose the service centre you want to visit to view its location, opening hours, phone number, and directions.At the service centre, the team will assess your iPad and confirm the available service option.

Yes. iSTYLE UAE provides screen service for iPhone models through its Apple Authorized Service Centers.To get help with a broken iPhone screen, visit the iSTYLE UAE website and go to Services > Apple Authorized Service Center. Choose the service centre you want to visit to view its location, opening hours, phone number, and directions.At the service centre, the team will assess your iPhone and confirm the available screen service option.

Yes. iSTYLE UAE provides battery service for supported iPhone and MacBook models through its Apple Authorized Service Centers.Visit an iSTYLE Apple Authorized Service Center, where the service team will assess your device and confirm whether the battery can be replaced and the available service option.

No, the original box and charging cable are not required for your device to be accepted for trade-in.

Apple devices are covered by Apple’s Limited Warranty rather than an iSTYLE standard warranty. International warranty service may be available, subject to Apple’s terms and conditions and service eligibility in the country or region you are visiting.

Third-party accessories are covered under the respective manufacturer’s warranty, not Apple’s standard warranty.

The exact delivery time cannot be confirmed in advance because it may vary depending on your delivery location and the store from which the order is being dispatched. However, eligible Express Delivery orders are expected to arrive within 4 hours.

Open the product page on the iSTYLE UAE website and select your preferred model, colour, storage, or other options. Under Store Pickup, select View store availability to see which stores have the selected product in stock.

You can check your iSTYLE Gift Card balance by visiting any iSTYLE store or contacting our Customer Service team by phone, WhatsApp, or email.

Contact the iSTYLE Authorized Service Center handling your device for a repair status update. Visit Services > Apple Authorized Service Center on the iSTYLE UAE website, find your service centre, and use the available phone number or email to contact the team.

On an iPhone or iPad, go to Settings > General > AppleCare & Warranty, then select your device to view its coverage. You can also check online by entering the device’s serial number on Apple’s coverage page.

Visit the iSTYLE UAE website, open the AirPods section, and select Compare all AirPods models to compare features such as design, fit, noise control, battery life, controls, and charging cases.

Visit the iSTYLE UAE website, open the iPhone section, and select Compare all iPhone models to compare models side by side, including design, display, colours, features, and specifications.

Visit the iSTYLE UAE website, open the iPad section, and select Compare all iPad models to compare available models, specifications, performance, features, and prices.

Visit the iSTYLE UAE website and open Stores to find a retail branch with its address, phone number, and directions. For a service centre, go to Services > Apple Authorized Service Center to view all locations, contact details, opening hours, and directions.

Contact iSTYLE UAE customer support through phone, email, or WhatsApp during the available support hours.

Contact iSTYLE:
Phone: 800 iSTYLE (800 478953)
Email: webshop@istyle.ae
WhatsApp: +971 800 478953 — select Talk to an Agent.

To contact a specific store, visit Stores on the iSTYLE UAE website and select the branch to view its phone number, address, and directions.

The original invoice is included with all online orders. If you need another copy, contact iSTYLE UAE customer support via phone, email, or WhatsApp and provide your order number, registered email address, and mobile number. After verification, a copy of your invoice will be sent to you.

iSTYLE UAE offers education pricing to eligible university/college students and teachers aged 18+ with a valid UAE student or teacher ID.
For online purchases:
1. Register and log in to your iSTYLE UAE account.
2. Upload both sides of your valid university student or teacher ID in My Account.
3. Add the eligible product to your cart, and the education discount will be applied automatically.

For in-store purchases:
1. Visit an iSTYLE store.
2. resent a copy of your valid university student or teacher ID for verification.
3. The education discount will be applied in store.

You can speak to a live iSTYLE customer-support agent through phone, email, or WhatsApp.

Contact iSTYLE:

Phone: 800 iSTYLE (800 478953)
Email: webshop@istyle.ae
WhatsApp: +971 800 478953 — select Talk to an Agent.

These contact options are also on the iSTYLE UAE website homepage.

Track your order using the tracking link sent to your email. If you need assistance, contact iSTYLE UAE customer support via WhatsApp, phone, or email and provide your order number, registered email address, or mobile number.

Open the Health app on your iPhone, tap Sleep, and set up your sleep schedule. Make sure Track Sleep with Apple Watch is turned on, then wear your Apple Watch to bed.To record sleep data, wear your Apple Watch for at least 1 hour while sleeping. You can view your sleep duration, sleep stages, and trends in the Health app on your iPhone or the Sleep app on your Apple Watch.

You may be required to provide either a signature or a government-approved ID upon delivery of Apple devices.

You may contact our customer service team by phone or email to request an order cancellation before it has been shipped.

To change your Apple Account country or region, go to Settings > [your name] > Media & Purchases > View Account > Country/Region and follow the onscreen instructions. To change your primary Apple Account email address, go to Settings > [your name] > Sign-In & Security, tap your primary email address, then choose or add a new primary email address and follow the verification steps.

On your iPhone or iPad, open Settings, tap your name, then go to Sign-In & Security > Change Password and follow the instructions. If you cannot sign in, use Apple’s password recovery process to reset your password.

Place your Apple Watch face down on a clean, soft surface. Press and hold the band release button on the back, then slide the band across to remove it. Make sure the new band is compatible with your Apple Watch case size, then slide it in with the text facing you until you hear and feel a click. Do not force the band into place.

Touch and hold your current Apple Watch face, then swipe left or right to browse the watch faces in your collection and tap the one you want to use.To add a new watch face, swipe all the way left and tap the Add button. You can also open the Apple Watch app on your iPhone and select Face Gallery to browse, add, and customize watch faces.

You can check your device’s warranty status and coverage by going to Settings > General > About on your device. You can also check it on Apple’s Check Coverage page using your device’s serial number.

First, confirm your exact iPhone model. Then visit the iSTYLE UAE website, open Accessories from the main menu, select iPhone Accessories, and choose iPhone Cases. Check the product title and compatibility details to make sure the case is designed for your iPhone model, then review the available in-stock options.

Open the App Store on your iPhone or iPad, tap the account icon, and select Create New Apple Account. Follow the instructions to enter your email address or phone number, create a password, select your region, and complete verification.

First, confirm your exact iPhone model in Settings > General > About. Then visit the iSTYLE UAE website, open Accessories from the main menu, select iPhone Accessories, and browse the available screen or camera protectors. Check the product title and compatibility details carefully to make sure the protector is designed for your specific iPhone model.

To initiate a return for an online purchase, please contact iSTYLE and our team will assist you with the return process.

Store Pickup orders are usually ready within 60 minutes. Visit the store anytime within 60 minutes during the it's operating hours to collect your order. Collect the order within 7 days and bring a valid Emirates ID, passport copy or driving licence. The order may be cancelled if it is not collected within the allowed period.

Turn on your Apple Watch and hold it close to your unlocked iPhone. When the setup message appears, tap Continue and follow the on-screen instructions to pair and sync your Apple Watch.

To recover your Apple Account, visit Apple’s account recovery page, select Reset Password, enter your Apple Account email address or phone number, and follow the instructions. If needed, Apple will guide you through the account recovery process.

To reset your Apple Watch, open Settings > General > Reset, then select Erase All Content and Settings and enter your passcode if required. If you are selling, trading in, or giving away your watch, unpair it from your iPhone first to remove Activation Lock.

You can return or exchange your product at any iSTYLE UAE store within 7 days of purchase. The product must be sealed, unopened, and in its original condition.

Open the Wallet app on your iPhone, tap Add (+), and follow the steps to add an eligible debit or credit card from a participating bank. To make a payment, double-click the side button, authenticate with Face ID, Touch ID, or your passcode, and hold your iPhone near the contactless reader.

Start your car and make sure Siri is turned on. Connect your iPhone using the vehicle’s CarPlay-enabled USB port, or connect wirelessly if your car supports wireless CarPlay. For wireless CarPlay, follow your vehicle’s pairing instructions and, if needed, go to Settings > General > CarPlay on your iPhone and select your car. Once connected, you can use CarPlay for directions, calls, messages, music, and other supported apps through your car’s display or with Siri.

Open the Find My app on another Apple device, select Devices, and choose the missing device to view its location. You can play a sound, get directions, mark it as lost, or erase it remotely if needed. Find My must be enabled on the missing device before it is lost.

You can view upcoming Apple workshop schedules and sign up through our Workshops page. You can also follow us on Instagram for workshop announcements and updates.

Once pre-orders open, you can reserve the new product through the iSTYLE website or at an iSTYLE store. Choose your preferred model, colour, and storage option and complete your order. The estimated delivery date will be shown during the ordering process.

Your trade-in value is based on your device’s model, age, and physical and working condition. You can get an estimated value online, while the final value is confirmed after an iSTYLE team member physically inspects your device.

iPhone battery replacement usually takes 7–14 days. Same-day replacement may be available, depending on battery availability and service eligibility.

A custom-configured Mac may take up to 5 weeks to be delivered. Once the order is placed, it cannot be modified, cancelled, returned, or exchanged.

Once your return is accepted and the credit note is issued, the refund will be processed to your original payment method within 14 working days from the return date.

Repair time depends on the issue and will be confirmed by the service team after evaluating your device. For an update, contact the iSTYLE Authorized Service Center handling your repair through the contact details available on the iSTYLE UAE website.

You can activate your AppleCare+ within 60 days of purchasing your new iPhone or Mac.

A device that is Dead on Arrival (DOA) must be brought to iSTYLE UAE within 24 hours of the invoice date. The device will then be inspected by iSTYLE to determine whether it qualifies as DOA.

There is no fixed validity period for a trade-in quote, as the value may change based on the device and current trade-in rates.

The cost of an out-of-warranty iPhone screen replacement varies depending on the model. The final repair price will be confirmed after a physical inspection of your device at an iSTYLE service centre. You can walk-in directly or Book an appointment.

Yes, a signature is required upon delivery of all Apple devices.

Yes. New Apple Music subscribers can receive 3 months of Apple Music free when purchasing an eligible Apple device from iSTYLE UAE. The offer must be claimed through the Apple Music app within 90 days of first setting up the new device. After the free period, the subscription automatically renews at the applicable monthly price unless cancelled. Eligibility and terms apply.

Yes. iSTYLE is an Apple Premium Partner and an official Apple-authorized retailer in the UAE.You can buy an iPhone online through the iSTYLE UAE website or visit an iSTYLE store in Dubai, Abu Dhabi, Al Ain, Sharjah, or Ras Al Khaimah.Visit the Stores page on the iSTYLE UAE website to view the latest store locations, addresses, opening hours, phone numbers, and directions.

Yes, AppleCare+ can be transferred to the new owner if you sell your device. Apple allows a one-time permanent transfer of the AppleCare+ plan, and the transfer is not automatic. For more information on how to transfer your plan, click here

We currently do not offer a loyalty points or rewards programme for iSTYLE customers.

We offer free delivery on orders of AED 200 or above.

If your device is under warranty and requires service for a covered hardware issue, there may be no additional fee. For other services or devices that are out of warranty, additional service charges may apply.

iSTYLE UAE service centres provide support and repairs for iPhone, iPad, MacBook, iMac, AirPods, and Apple Watch. Devices under warranty may be eligible for repair or replacement after assessment. Visit the Apple Authorized Service Center page to find a service centre and view its contact details and timings.

We offer standard delivery across the UAE within 1–3 days. A 4-hour express delivery option is also available within Dubai.

Our stores are open from 10:00 AM to 10:00 PM, Sunday to Thursday, and from 10:00 AM to 11:00 PM or midnight on Fridays and Saturdays, depending on the location and mall timings. For exact store timings and locations, please visit our Stores page.

Apple Business Manager helps a company’s IT team automate device deployment, distribute purchased content and manage organizational roles. On the iSTYLE UAE website, open Business, select iSTYLE for Business, and scroll to Deployment Solutions to view the Apple Business Manager information and contact the B2B team for support at b2b@istyle.ae

AppleCare+ is an additional protection and support plan that provides Apple-certified service, priority access to technical support, accidental-damage protection, and battery service where applicable. Coverage periods, included services, and service fees vary by device and plan.Yes. AppleCare+ is available through iSTYLE UAE for Mac, iPad, iPhone, Apple Watch, Headphones, and Apple TV.On the iSTYLE UAE website, open Services > AppleCare+, then select your device category to view the available coverage and purchase information. For eligible devices, AppleCare+ can be added when purchasing the device online or in an iSTYLE store.

AppleCare+ provides additional coverage and access to service and support from Apple experts. Yes, it can be purchased for both iPhone and iPad through iSTYLE UAE. On the iSTYLE UAE website, open the main menu, select Services, choose AppleCare+, and then select AppleCare+ for iPhone or AppleCare+ for iPad to view the relevant details and purchase options.

Apple Continuity helps your iPhone, iPad, Mac, and Apple Watch work together. It allows features such as Handoff, AirDrop, Universal Clipboard, answering calls across devices, and using your iPhone as a Mac camera. Compatible devices must be signed in to the same Apple Account with Wi-Fi and Bluetooth enabled.

iCloud+ is Apple’s premium cloud subscription service that provides additional iCloud storage for photos, files, and backups. It also includes features such as iCloud Private Relay, Hide My Email, HomeKit Secure Video, Custom Email Domain, and Apple Invites. Available plans include 50GB, 200GB, 2TB, 6TB, and 12TB, with sharing available through Family Sharing. Feature availability may vary by country or region.

You may contact us directly to request a cancellation or refund. If the order has not yet been shipped, iSTYLE can process the cancellation subject to its order and return policy. If the item has already been shipped, unopened items in their original packaging can be returned or exchanged within 7 days. Once approved, the refund is processed through the original payment method. For Tabby or Tamara orders, paid instalments are refunded according to their respective terms.

iPhone storage is the built-in space on your device used for apps, photos, videos, and files. iCloud storage is online storage used for backups, syncing, and accessing content across Apple devices. Upgrading iCloud storage does not increase your iPhone’s physical storage.

UAE and international iPhone versions may differ depending on the exact model number and the country or region they were designed for. Differences can include SIM configuration, supported cellular bands, and the availability of certain regional features.To check your iPhone version, go to Settings > General > About and view the model number. You can then compare that model with Apple’s official model information and confirm compatibility with the mobile network in the country where you plan to use it.FaceTime availability may also depend on the device’s original country or region.

iSTYLE UAE accepts returns or exchanges within 7 days of purchase or delivery, provided the product is unopened, unused, undamaged, and in its original sealed packaging.

1. Opened or used products are not eligible for change-of-mind returns or exchanges.
2. DOA Apple products must be brought to iSTYLE within 24 hours of the invoice date for inspection, and a replacement can be arranged if confirmed as DOA.
3. Defects identified later are handled through Apple’s warranty and service process.
4. Custom-configured or CTO products cannot be changed or cancelled once production starts, while bundle purchases must be returned or exchanged as a complete bundle.
5. Eligible online refunds are processed through the original payment method.

Apple products purchased from iSTYLE come with a standard one-year Apple Limited Warranty.

Theater Mode keeps your Apple Watch display off when you raise your wrist and turns on Silent Mode while allowing haptic notifications. To enable it, open Control Centre by pressing the side button, then tap the two masks icon. Tap it again to turn it off.

First, open Settings > General > AppleCare & Warranty and select your device. If you see Finish AppleCare+ Setup, follow the on-screen steps and select Link Plan to Your Apple Account. You can also check the coverage online using your device’s serial number. Make sure you are signed in with the Apple Account used to purchase the plan. If the plan still does not appear, contact Apple Support and keep your AppleCare agreement number, device serial number and original purchase receipt ready.

Disconnect the cable or accessory and leave your iPhone in a dry, well-ventilated area. Do not use heat, compressed air, rice, cotton swabs, or paper inside the charging port. After 24 hours, try connecting again. If the warning continues, the cable or device may require service.

If your order is delayed, contact iSTYLE UAE customer support via WhatsApp, phone, or email. Provide your order number, registered email address, or mobile number, and the team will check your order status and advise you on the expected delivery date.

You may contact our customer service team or visit any iSTYLE store with the product, original packaging, and invoice. Our team will inspect the item and assist you with the next steps.

To prepare your device for repair, please follow these steps:

1. Bring your Emirates ID and proof of purchase, if available. Additional documents may be required for warranty-related service.
2. Back up your data using iCloud or a computer, as your device may be erased during service. iSTYLE is not responsible for data loss.
3. Remove your SIM card from your iPhone or cellular iPad and keep it with you.
4. Turn off "Find My" by going to Settings > [Your Name] > Find My. This is required before your device can be serviced.
5. Remove personal accessories and external storage devices. Bring only the device and any accessories related to the reported issue.

The estimated delivery date for your pre-ordered device will be shown when you place your order. Delivery timelines may vary depending on product availability.

For promotional products, the discounted price is automatically applied, so you do not need to enter a discount code. For Education pricing on eligible iMac, iPad, and MacBook models, log in to your account and upload your valid ID for verification. Once verified, the Education price will be displayed automatically.

iSTYLE has 19 stores across the UAE, including locations in Dubai, Abu Dhabi, Al Ain, Sharjah, and Ras Al Khaimah. Visit the Stores page on the iSTYLE UAE website to view all store locations, addresses, opening hours, and directions.

Visit the iSTYLE UAE website, open Services > Apple Authorized Service Center, and scroll down to view all service centre locations. You can filter locations by emirate and check each centre’s address, contact details, service timings, and directions.

You can get Apple support and repairs at an iSTYLE Apple Authorized Service Center in the UAE. iSTYLE uses Apple-trained technicians and genuine Apple parts for supported repairs. Visit Services > Apple Authorized Service Center on the iSTYLE UAE website to view service centre locations, opening hours, contact details, directions, and to schedule an appointment online.

All devices currently eligible for the iSTYLE Trade-In program are listed on our website. To check eligible products and get an estimated trade-in value, click here.

iSTYLE at Manar Mall, Ras Al Khaimah is the largest flagship showroom in the UAE. The iSTYLE store at Nakheel Mall, Palm Jumeirah was previously described as the largest in the UAE network when it opened.

iSTYLE UAE offers accessories from brands including Dviced, Anker, Belkin, Bowers & Wilkins, Logitech, SanDisk, Spigen, Insta360, Momax, and more. Available products include cases, chargers, cables, power banks, keyboards, storage devices, audio products, cameras, and smart-home accessories. Product availability may vary, so use the brand and availability filters on the accessories page.

We usually ship orders on the same day. In rare cases, the order may remain in “Processing” due to a payment issue or a delay in confirmation from the bank.

Online and in-store stock availability may differ, as inventory is managed separately across locations. If a product is out of stock online, it may still be available for purchase at an iSTYLE store.

Yes, iSTYLE staff can help transfer data from your old iPhone to your new iPhone, as long as the old iPhone is working. Service fees may apply.

Yes, repairs performed by an unauthorized third-party service provider may affect your device’s warranty coverage.