Details
Every Mac comes with a one-year limited warranty and up to 90 days of complimentary technical support. AppleCare+ for Mac extends your coverage to three years from your AppleCare+ purchase date and adds up to two incidents of accidental damage coverage, each subject to a service fee of AED 349 for screen damage or external enclosure damage, or AED 1,149 for other damage.(1)
How to get AppleCare+
Add it to your bag during the checkout process when you purchase your new Mac.
Or buy it within 60 days of your Mac purchase:
- Online (requires you to verify your serial number and run a remote diagnostic)
- At an Apple Store (if AppleCare+ is purchased separately from Mac, inspection of Mac and proof of purchase are required)
- By contacting Apple (requires you to run a remote diagnostic and provide proof of purchase)
One stop for technical support
Because Apple designs the computer, the operating system, and many applications, Mac is a truly integrated system. And only AppleCare+ gives you one-stop service and support from Apple experts, so most issues can be resolved in a single call.(2)
- Direct access to Apple experts
- Global repair coverage (1)
- Onsite service: Request that a technician come to your work site(3)
- Carry-in repair(3): Take your Mac to an Apple Store or other Apple Authorized Service provider
Apple hardware coverage
AppleCare+ provides global repair coverage, both parts and labor, from Apple-authorized technicians around the world. Coverage includes the following:
- Your Mac computer
- Battery (1)
- Included accessories such as the power adapter
- Apple memory (RAM)
- AirPort (4)
- Apple USB SuperDrive
- Coverage for up to two incidents of accidental damage, each subject to a service fee of AED 349 for screen damage or external enclosure damage, or AED 1,149 for other damage(1)
Software support included
Whether you’re sitting in the comfort of your home or office or on the go, you can get direct access to Apple experts for questions on a wide range of topics, including:
- Using macOS and iCloud
- Quick how-to questions about Apple-branded apps, such as Photos, iMovie, GarageBand, Pages, Numbers, Keynote, and more
- Connecting to printers and AirPort networks
Important notes
For Mac computers running macOS Server, the plan covers server administration and network management issues using the graphical user interface of macOS Server.
(1) Service coverage is available only for Mac and its original included accessories for protection against (i) defects in materials or workmanship, (ii) batteries that retain less than 80% of their original capacity, and (iii) up to two incidents of accidental damage from handling of your Mac, each incident being subject to a service fee of AED 349 for screen damage or external enclosure damage, or AED 1,149 for other damage. If your Mac has catastrophic damage from an accident or it's inoperable after unauthorized modifications, you will need to buy a replacement.
(2) Local telephone fees may apply. Telephone numbers and hours of operation may vary and are subject to change.
(3) Availability of each option depends on the country in which the service is requested and the location of the Apple Authorized Service Provider. Apple may also request that the customer replace components with readily installable.
(4) AirPort device must be purchased up to two years before your Mac purchase or during the term of your AppleCare+ coverage.
AppleCare+ benefits are in addition to any legal rights provided by consumer protection laws in your jurisdiction. For complete details, see term at https://www.apple.com/legal/sales-support/applecare/applecareplus/.